Refund policy
Effective October 27, 2026. Last updated October 27, 2026.
If Pro isn't right for you, you can have your money back. Here is how it works.
Your first payment
For a monthly, yearly or lifetime plan, ask within 14 days of your first payment and we refund it in full. No reason needed.
A 7-day pass
Ask within 48 hours of buying a pass and we refund it in full. After that, if you live in the European Union or the United Kingdom and change your mind within 14 days, we refund the days the pass still had left. A pass that has run its 7 days isn't refunded.
Automatic renewals
If a subscription renewed when you meant to cancel, ask within 7 days of the renewal charge and we refund that renewal in full and cancel the subscription.
How to ask
Use Withdraw from contract here, linked from your account page and the bottom of every page: signed in, the refund goes out at once. Or email office@pixelworkssoftware.com from the address of your account. You don't need to give a reason.
How refunds are paid
Refunds go back to the card or wallet you paid with, through Stripe. Stripe sends them at once; your bank usually shows them within 5 to 10 working days. When a payment is refunded, Pro ends for the period it paid for.
After these windows
Outside these windows, payments aren't refunded, but you can cancel at any time and keep Pro until the end of the period you have paid for. If something on our side stopped you from using Pro, write to us and we will make it right.